FAQ
Frequently asked questions
Answers to the questions we hear most often.
We provide a clear written fee estimate before any work begins, and we update you immediately if anything changes the scope. For many matters we offer fixed fees so you know exactly where you stand.
Yes. Your first 20-minute call with us is complimentary and obligation-free. It's a chance to outline your situation and for us to explain how we can help.
We aim to respond to emails the same business day and always return calls within one business day. If your lawyer is unavailable, our practice manager will keep you informed.
No. We work with clients across Victoria and beyond by phone, video and email. In-person meetings at our Richmond office are always welcome if you'd prefer.
It varies. A standard conveyance might settle in 30–60 days, while a contested dispute can take months. We'll give you a realistic timeframe at the outset and update you as the matter progresses.
Yes - we regularly work with clients located elsewhere. We use secure electronic signing and verification so distance is rarely an obstacle.
Absolutely. Everything you share with us is protected by legal professional privilege and our strict confidentiality obligations.
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