FAQ
Frequently asked questions
Answers to the questions we hear most often.
How much will my matter cost?+
We provide a clear written fee estimate before any work begins, and we update you immediately if anything changes the scope. For many matters we offer fixed fees so you know exactly where you stand.
Do you offer a free initial consultation?+
Yes. Your first 20-minute call with us is complimentary and obligation-free. It's a chance to outline your situation and for us to explain how we can help.
How quickly will you respond to me?+
We aim to respond to emails the same business day and always return calls within one business day. If your lawyer is unavailable, our practice manager will keep you informed.
Do I have to come into your office?+
No. We work with clients across Victoria and beyond by phone, video and email. In-person meetings at our Richmond office are always welcome if you'd prefer.
How long will my matter take?+
It varies. A standard conveyance might settle in 30–60 days, while a contested dispute can take months. We'll give you a realistic timeframe at the outset and update you as the matter progresses.
Can you act for me if I'm interstate or overseas?+
Yes - we regularly work with clients located elsewhere. We use secure electronic signing and verification so distance is rarely an obstacle.
Is my information confidential?+
Absolutely. Everything you share with us is protected by legal professional privilege and our strict confidentiality obligations.
Let's start the conversation today.
Tell us about your matter - we'll respond within one business day.